Retail & Taproom Team Member


Location: Hepworth Brewery & Shop
Hours: 40 hours/week, 5 days over 7
Shop / Taproom Open: Monday – Saturday 11:00 – 17:00
Closed: Sundays & Bank Holidays
Salary: £28,000 per annum

About Hepworth Brewery

At Hepworth Brewery, we’re proud to be a small, independently run brewery rooted in our local community. We focus on creating characterful, flavour-forward beers - brews that tell a story, capture conversation, and bring people together. Our brewery, taproom, and shop are more than retail space: they’re a destination for beer lovers, a place to experience the process, discover new beers, and soak in the friendly, relaxed atmosphere.

We’re growing, and we want someone passionate to join us as we deepen our local presence and expand our reach. If you’re keen to be part of something authentic, hands-on, and fun, this could be the perfect role.

Role Summary

As a Retail & Taproom Team Member, you’ll be a visible and vital ambassador of the Hepworth experience. Your work will straddle front-of-house and back-of-house: serving customers in the shop and taproom, while also managing online orders, stock control, deliveries, and ensuring beer quality is always top-notch.

You’ll be part of a friendly, close-knit team. Because we’re small, everyone chips in - and your contributions will have a real impact. Expect variation in your day: one moment you’re chatting about hops with a visitor, the next you’re packing orders or rotating stock in the back.

You’ll work five days a week (rotated across Monday-Saturday). The brewer shop and taproom open 11:00–17:00; on those open days, your priority is customer service and bar/shop tasks, but you’ll also take on essential operational duties outside of opening hours.

Key Duties & Responsibilities

Front-of-House / Shop & Taproom

  • Greet and assist visitors, beer enthusiasts, and local customers with warmth and professionalism

  • Pour and serve craft beer (tasting flights, pints, halves), plus upsell packaged beer, merchandise, and accessories

  • Operate POS system, handle cash, card transactions, receipts, refunds, and daily takings

  • Maintain the shop/taproom: cleanliness, glassware polishing, furniture, displays, ambience

  • Arrange and refresh merchandise, signage, beer displays, and tasting bars

  • Assist with opening and closing procedures

Online Orders & Dispatch

  • Process incoming online orders: pick, pack, label, and perform quality checks

  • Prepare orders for dispatch timely manner (liaising with shipping/courier services)

  • Manage packaging materials, inventory, order accuracy, and customer communications

Stock & Beer Quality Management

  • Rotate stock (First In, First Out) to avoid waste or out-of-date products

  • Monitor beer condition - freshness, presentation, tasting standards - and flag any issues

  • Receive deliveries, check orders against invoices, and report any damages or discrepancies

  • Keep shop and taproom displays replenished; ensure stock levels match demand

  • Assist in regular stock audits, cycle counts, and reconciliations

Who You Are

  • Passionate about beer, or eager to learn (we’ll train you)

  • Good interpersonal skills; comfortable chatting with visitors, answering questions

  • Previous experience in retail, hospitality, bar or similar customer-facing roles is a plus

  • Accurate with cash handling, POS systems

  • Organised, detail-oriented, able to switch between tasks and prioritise

  • Physically able: lifting crates, moving stock, standing for shifts

  • Flexible and reliable, with a willingness to work a rotating schedule including Saturdays

  • A team player with a positive attitude and willingness to pitch in

What You’ll Get

  • Salary of £28,000 per year

  • 40 hours/week, 5 days out of 7 (rotated)

  • Closed Sundays & Bank Holidays

  • Staff discount on beer and merchandise

  • A fun, social, creative working environment

  • Opportunity to deepen your knowledge of brewing, tasting, beer styles, and operations

  • Real room for growth - take on more responsibility over time as Hepworth expands

  • Be part of a small team where your voice and ideas matter

Why This Job Will Be Great

  • You’ll be working with people who love beer - and getting paid to talk about it

  • Your role will be varied: mix of bar/shop work, order fulfilment, stock & logistics

  • There’s a sense of ownership: you’ll see your efforts directly affect customer satisfaction and business success

  • You’ll have hands-on exposure to the brewing world, not just retail

  • You’ll join a growing, independent brewery with heart, where colleagues become friends